Process a Void or Full Refund

To stop a transaction from settling with the cardholder's bank, process a void within 3 hours of the payment. After the 3-hour window, only refunds can be processed. 

Voids and refunds will not post back to most integration software. Accounts may need to be manually adjusted. 

1. Go to Payment History > Orders.
2. Locate the transaction with any pertinent information such as customer name or Order ID.
3. Click the Order ID to view details.

   

4. Void or refund the order. Portal will prompt for confirmation before executing the request.

   Void will only be actionable if viewing the transaction within 3 hours of the payment.

   Refunds, full and partial, can be made at any time. To issue a full refund, click the red button. To issue a partial refund, click the gray button in the Order Items section.

For assistance or training, contact [e-mail].