Refund processing takes 3-5 business days to deposit into the customer bank account.
If the funds are not in the customer bank account, the customer should first inquire with the bank about the transaction. If the bank is unable to locate the funds, RevTrak will investigate further.
If the refund was processed in RevTrak without any errors and has an accompanying order number, the refund should be arriving to the bank in normal time frame. The bank will either accept or decline the funds. If declined, the funds will return to RevTrak. RevTrak recommends that the client wait before issuing a paper check to the customer to avoid duplicate payments; only issue if certain the funds are declined by the bank.