Process a Partial Refund

The customer will receive an email outlining the refund and order details upon completion.

1. Go to Payment History > Orders.
2. Locate the transaction with any pertinent information such as customer name or Order ID.
3. In the Order Items section, click START ITEM REFUND for the applicable line item.

   

4. Enter the refund amount.

   

5. Click the gray Refund $$ (shows amount specified) button.
6. Once the page refreshes, in the Pending Refunds section, click the red Process Refunds button.

   

7. In the confirmation popup, click Process Refund.

   

8. The page will refresh and display a confirmation message once complete.