Add an Order Alert

IMPORTANT! Only users with appropriate permission can set up or edit order alerts.

An order alert (payment notification) can be sent to a staff email address after each purchase. The group assigned to the item must have an email address added under the Order Alert section. Order alerts differ from the automatic email copies that purchasers receive: order alerts are sent to staff, not the customer.

Learn More

Assign Email Group(s) to an Item

1. Go to Inventory > Items.
2. Locate the item and open the item editor.
3. Next to Group Assignments, enter the email address to receive order alerts.

   If no results yield, Create an Email Group.

4. Select the email group.
5. Repeat Step 1-4 for each applicable email address.
6. Click UPDATE.

Check If the Public Group Has Order Alerts

If the item's distributed, public-facing group has order alerts enabled, the setup risks redundant order alerts. Perform "house cleaning" to keep everything in order.

1. Note any existing groups in the item's Group Assignments field.
2. In a new tab/window, go to Inventory > Groups.
3. Locate the noted group(s) and check if order alerts are enabled.

   If email addresses are listed, follow these steps:

   1. Note all items and email address(es) associated with the group.

      In the group's row, right-click the trash button and select "Inspect".

      

      Double-click the highlighted <td> tag to view assigned items in the <a> tag.

      

      After the sentence, "This group cannot be deleted because...", copy the listed item name(s).

      

      Paste the item name(s) in Word or Notepad to reference later.

   2. Reopen the group editor. Delete the email address(es), disable Order Alerts, and click UPDATE.
   3. Check if the email address(es) exist as individual, designated email groups. If not, create the new email groups.
   4. Go to Inventory > Items and reference the Word/Notepad file containing the item names. Assign every item with the designated email groups.

      For assistance, contact [e-mail].

   If email addresses are not listed, close the tab/window. No action needed.

RECOMMENDATION: Rely on reports or Payment History instead of order alerts. The order alert service can be interrupted by email security measures or server outages. If receiving large quantities of orders, a more efficient tracking strategy is to use Payment History by Items and disable order alerts.