Customer FAQs

The customer FAQs are available for download below.

1. What is the Web Store?

The Web Store is an online system that supports seamless class registrations for families.

2. How do I register my student for an online course? 

Complete your registration from your school organization's Web Store. Select a Program, Category and Course to view options.

          

Select CLICK HERE to Register for this Class.

Sign in as a New Customer or as a Returning Customer.

For Returning Customers, select an existing participant or click A New Person, if not listed in the family account.

For a New Customer, see #3 below to Create Account. Returning Customers select A New Person, and fill in details within the Add Person window, or select an existing family member.                  Complete the registration by filling out both the participant's information and the registration form for that Class.                                                                                                                               Once class selection is complete, select Add and Go To Shopping Cart to complete your purchase.                                       

3. How do I create an account?

One parent or guardian creates a family account and adds all family members. Registrations are recorded and tracked based on the Account Holder's email address, so it is important for an Account Holder to use one unique email address to complete registrations and make payment.  

1. 1. Establish the parent or guardian as the Account Holder.
      • If this person is already a paying Web Store customer, the family account is already registered online. Use the same email and password as in previous class registrations.
      • If new to the Web Store, register during checkout. Start by selecting Create Account in the New Customer window.

        

   2. Complete your Personal Details in My Account Info.  Select Submit, then look for an email confirming the creation of your new account.       

4. How do I reset my password if I forgot it? 

At the top of the Web Store, click on Login.

When the Log in prompt appears, click on Forgot password: 

In the Forgot Password window, enter the email address that was used to create your parent portal account. The system only recognizes one email address for each account holder. When resetting a password, use that one email address that was used to create your account. This is also the same email address that you have used to process any previous registrations. Select Send once the correct email address is entered:

5.  How do I register for multiple classes and sessions?

Multiple classes for the same student: Select the first Class, participant, and answer the questions. Click Add and Continue to Shop at the bottom of the registration page to register for additional classes.

Multiple classes for different students: Select a Class, select/add the next student, and answer the questions. Click Add and Continue to Shop at the bottom of the registration page to register for additional classes.  

Once Class selection is complete, click Add and Go to Shopping Cart to finalize your purchase.

WARNING! If you accidentally get to the cart page instead of returning to the class list page, DO NOT use the web browser's back arrow. Either continue through checkout and return to process other registrants OR abandon the cart (close window/tab) and start fresh.                 

6. How do I pay for a friend to take the class?

Create or log into your account and select A New Person, and fill in details within the Add Person window. Complete the friend's personal information and the registration form. Confirmation emails are sent to the account holder, unless the participant's email is included in the class registration form.

7. I received a message that says, "A registration already exists for the selected class and participant," but I have not yet paid. What happened?

The registration system immediately reserves a spot after clicking Place Order. If the payment is not completed with your registration, payment will be declined. If receiving either an "Already Registered" or "This registration already exists in your cart" message, exit the window/tab, confirm that our Cart is empty. If the registration is not already in your Cart, you can reattempt the registration process.

8. I don't have or don't want to use a credit/debit card. How can I register?

Register in person at the organization's office. Seats are not held for in-person registrations. Spots in popular classes may only be confirmed and reserved via online registration and payment. The Web Store accepts debit/credit cards from MasterCard, VISA, and Discover, as well as electronic check.

Are you concerned about the security of your card information? At RevTrak, keeping your sensitive data secure is our top priority.