- Important Note: Please do not uninstall and install the application manually. Please only use DUNNDM application to install updates. No troubleshooting includes manual installation/uninstallation of the application.
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CONNECTED TO WIFI BUT NO INTERNET:
When the device is connected to a Wi-Fi network, but has no internet connection, you’ll see the screens below. First, the screen on the left will appear.
WHAT USER SHOULD DO: Once the network is available to the device, connect to the available network/platform by clicking on the “check now” button.
If your Wi-Fi network still doesn’t establish a connection to the internet the screen on the right side will appear. In this case, logout of the existing session, connect to a stable internet connection and login again.
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WIFI DISCONNECTED/LOSTCONNECTION:
When the device is not connected to either Wi-Fi, you will see the error below.
WHAT USER SHOULD DO: Click on Open Settings and follow the instructions mentioned in Section 1, Subsection 2: “Ensure Data Connection”.
BYPASSING PIN ENTRY:
When the card is tapped, inserted, or swiped a PIN may be requested by the device.
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YOU MUST BYPASS PIN TO PROCEED WITH TRANSACTION
When the card is tapped or inserted or swiped in some cases PIN is requested by the device. To proceed with a transaction, they MUST press the ‘OK’ button as indicated on screen above to move forward without PIN. The device will not accept a PIN at this time.
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SLEEP MODE
The device will not go into sleep mode while the DUNNPOS application is running until user presses the power button to close/send application to background.