OE payments can be associated with an existing customer (customer created account through the Web Store or staff created in a previous OE order). Look up the customer account before processing the payment. If the existing contact has a valid email address on file, the customer will receive a confirmation.
This customer setting is recommended for frequent, same-customer payments.
Locate Existing Contact
- Click Change.
- In the filter box, type the existing customer's name.
- Select the customer's name.
- Verify the customer information with the customer.