The article, "Issue a Partial Refund" is available for download below.
For assistance, contact RegWerks Support at 888-847-9470 or Support@RegWerks.ZenDesk.com.
1. In RegWerks, navigate to the Person menu option under the Main menu. Search for the last name of the registrant receiving the refund. Click into the Person’s profile.
2. Double-click into the Registration that will receive the refund.
3. Click the Add button (
) in the Payments tab to add a negative payment.
- In the NEW Payment window, select ePayment as the payment type in the Payment Type drop-down menu.
- Enter the amount of the refund in the Amount field as a negative number (e.g. -$10).
- Add a note explaining the reason for the refund in the Note field.
- Once these fields are completed, click the Process Refund Now button to process the ePayment refund back to the account on file.
- Note: Refunds will process to the customer’s bank account within 3-5 business days, typically.
- Once the refund has been processed, if the account needs to be adjusted to $0 balance, you may also add an adjustment on the Adjustments Tab. Click on the Add button (
). 
- In the NEW Adjustment window, enter the amount of the refund in the Amount field (e.g. -$10).
- Enter the reason for the refund in the Reason field.
- Once you are finished, click Save, and then save out of the registration to sync the system.